How do I return an item?
Items can be returned within 30 days from the date of delivery for refund. A RMA number (Return Material Authorization) must be received prior to returning any equipment by contacting our customer support center via email atSupport@detectives.com prior to returning an item. Please provide your name, order number and reason for return.
All products must be returned in new condition and in its original packaging to receive refund. The customer will receive the refund within 30 days of returning the product. Customer is responsible for shipping costs. Any returns shipped directly from the manufacturer are subject the manufacturer’s shipping policies. All returned items must be shipped FULLY INSURED. This respects our right to have the items returned to us promptly, and insures the product against any damage which may result outside of your control. The returned items MUST be in 100% original condition, unopened and in original packaging.
CUSTOM ORDERS, and PERSONALIZED ITEMS are not returnable. Specially priced sale items may not be returnable or subject to manufacturer restocking fee.
All products carry a full manufacturer’s warranty. Should you have a problem within the manufacturer’s warranty period we will do everything possible to assist you in taking care of your particular situation.