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How do I return an item?

Return Policy:

We guarantee all of our products for complete satisfaction.

Items can be returned within 30 days from the date of delivery for refund. A RMA number (Return Material Authorization) must be received prior to returning any equipment by contacting our customer support center via email at
Support@detectives.com prior to returning an item. Please provide your name, order number and reason for return.

All products must be returned in new condition and in its original packaging to receive refund. The customer will receive the refund within 30 days of returning the product. Customer is responsible for shipping costs. Any returns shipped directly from the manufacturer are subject the manufacturer's shipping policies. All returned items must be shipped FULLY INSURED. This respects our right to have the items returned to us promptly, and insures the product against any damage which may result outside of your control. The returned items MUST be in 100% original condition, unopened and in original packaging.

CUSTOM ORDERS, and PERSONALIZED ITEMS are not returnable. Specially priced sale items may not be returnable or subject to manufacturer restocking fee.

All products carry a full manufacturer’s warranty. Should you have a problem within the manufacturer’s warranty period we will do everything possible to assist you in taking care of your particular situation.

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Customer Testimonials

“…Thank you so very much!!!!! Just today my daughter was granted a 5 year protection order for her and her girls!!!! We are so very grateful for all your help! You have been very instrumental in our case against him!…”

Mary F Columbus, OH

“…I want to thank the agency for relieving of the distress I had by not knowing where my daughter was and how she was doing. I had not seen my daughter in over ten years and you gave me the opportunity to make contact seven days after I contacted your office. I appreciate the thorough job that was done and I thank you very much…”

J W Woodridge, IL

“…I spoke with Jay and he’s making arrangements to initiate surveillance on subject tomorrow and through the weekend if necessary. Defense counsel has advised we can submit evidence on Monday rather than Friday.
Thank you again and please relay my thanks for your quick action. I’m always impressed with your company’s service and look forward to our continued working relationship…”

TK Claims Supervisor – Liability

“…Hello, I am interested in contacting Agent S from Detective.com again. He completed a search for my husband and me last November to find our missing daughter. He was successful in locating her in Lubbock, Tx and (…we have a new request). Thank you for your prompt reply, …”

MB Mission Viejo, CA